Friday – 5:30 pm PST
remote
Job Description
- Develop deep expertise in all MailerLite products, including MailerLite, Classic MailerLite, MailerCheck, our iOS apps, and related admin tools.
- Respond to customer inquiries via live chat (Intercom) and email (HelpScout), offering clear guidance on product features and best practices.
- Provide support and advice on using MailerLite’s integrations and API solutions, including platforms such as WooCommerce, Shopify, WordPress, and Stripe.
- Identify and escalate technical issues, bugs, and potential product enhancements to the technical and product development teams.
- Collaborate with the Support, Technical, Compliance, and Deliverability teams through Slack to ensure an exceptional customer experience.
Responsibilities:
Here’s a professional and engaging rewrite of your text, suitable for a job posting or candidate-facing description:
We’re looking for smart, customer-focused individuals to join our team and support our users with day-to-day questions. You’ll help customers navigate product features, troubleshoot integrations, create newsletters, manage subscribers, and ensure accounts align with our Anti-Spam Policy.
What we’re looking for:
- 2+ years of experience in customer support, with a focus on live chat and email communication—ideally in a SaaS environment
- Fluency in English (spoken and written); proficiency in a second language is a strong advantage
- Tech-savvy mindset — familiarity with DNS, APIs, HTML, WordPress, e-commerce platforms, and email marketing tools is a major plus
- Excellent attention to detail (Pro tip: include the word lite in your application to show you’re paying attention!)
- Experience using Intercom, HelpScout, and Slack is a plus
- You align with MailerLite’s core values and culture
- A fast learner who thrives in a remote environment works independently, collaborates well, and genuinely enjoys helping others
- You see Customer Support as a meaningful and rewarding career, not just a stepping stone
Days and Hours:
- Sunday to Thursday
- Tuesday to Saturday
Time zones available:
- 8am – 4pm CET
- 4pm – 12am CET
- 12am – 8am CET
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